Organisation: ShelterBox Trust
Contract Type: Fixed-term, 1 year
Grade: 5
Hours: 37.5 hours per week (flexible working considered outside deployments)
Salary: GBP 35,404 per annum
Location: Truro, Cornwall or Remote (UK-based only)
Travel Requirement: Up to 40% of time, including overseas deployments
About
ShelterBox is a global humanitarian organisation working toward a future where no family is left without shelter after disaster. Through rapid emergency response, preparedness activities, and longer-term recovery programmes, ShelterBox supports communities affected by conflict, climate-related crises, and natural disasters worldwide.
The organisation is entering an important phase of growth, expanding both its reach and the scale of its impact. ShelterBox’s work is underpinned by strong partnerships, accountability to affected communities, and a values-driven culture focused on collaboration, integrity, and compassion.
Role Purpose
The Programme Officer role supports ShelterBox’s International Programmes Department, contributing to the delivery of high-quality humanitarian responses across rapid-onset disasters and protracted emergencies. Reporting to the Regional Director for Asia and MENA (Middle East and North Africa), the role works closely with Programme Managers and the wider Programme Delivery Team across multiple regions.
The International Programmes Department is structured across three regional directorates:
- Asia and MENA
- East and Southern Africa
- West Africa and Latin America and the Caribbean
The Programme Officer provides varied and flexible support across the programme cycle, including partnership development, project documentation, monitoring and reporting, and emergency preparedness. The role is deployable and may include travel to crisis-affected countries to support emergency response and programme delivery in challenging environments.
Key Responsibilities
Programme Delivery and Support
- Support the delivery of international programmes and emergency responses under the guidance of Programme Managers and the Regional Director.
- Deputise for Programme Managers when required, ensuring continuity of programme delivery.
- Assist with project documentation, including proposals, agreements, reports, and internal briefings.
- Support programme monitoring by reviewing partner reports and analysing data, including post-distribution monitoring (PDM) findings.
- Track programme progress and expenditures in line with approved budgets and donor requirements.
Emergency Response and Preparedness
- Support preparedness and response activities for rapid-onset disasters across Asia, MENA, and Africa.
- Monitor disasters, conflict dynamics, and humanitarian trends to inform programme planning and response.
- Support emergency deployments and provide operational assistance in crisis-affected locations when required.
- Assist with safety, security, and travel planning for programme teams and partners.
- Contribute to regional emergency preparedness initiatives and readiness planning.
Partnerships and Coordination
- Work collaboratively with partner organisations, including local, national, and international NGOs.
- Support the development and maintenance of effective partnerships aligned with ShelterBox’s humanitarian objectives.
- Assist with coordination and networking with governments, humanitarian coordination mechanisms, and other stakeholders.
- Represent ShelterBox in meetings, workshops, or coordination forums as required.
Reporting, Learning, and Knowledge Management
- Prepare written and verbal updates for internal and external audiences, including donors and supporters.
- Support the collation of lessons learned and best practices across regional programmes.
- Contribute to learning initiatives and support the delivery of training to partners where appropriate.
- Assist with research and analysis related to humanitarian response, shelter programming, and regional contexts.
Administrative and Cross-Team Support
- Provide administrative support, including note-taking, workshop facilitation, and logistical coordination.
- Support internal processes related to travel, deployments, and programme coordination.
- Ensure adherence to ShelterBox operational policies, procedures, and safeguarding standards.
- Carry out additional duties as required, appropriate to the level and grade of the role.
Candidate Profile
ShelterBox is seeking a delivery-focused, proactive, and detail-oriented individual with prior humanitarian or international development experience. The ideal candidate demonstrates strong organisational skills, cultural awareness, and a collaborative approach to working in multidisciplinary teams.
Candidates should bring:
- Experience working in humanitarian action or international development settings.
- Understanding of project cycle management and humanitarian programme delivery.
- Strong written and verbal communication skills.
- Ability to analyse information and contribute to evidence-based decision-making.
- Flexibility and resilience when working in fast-paced and high-risk environments.
- Commitment to ShelterBox’s values, safeguarding principles, and accountability standards.
- Willingness to travel and deploy to crisis-affected contexts when required.
Equality, Safeguarding, and Compliance
ShelterBox is an equal opportunity employer and is committed to diversity, inclusion, and non-discrimination. The organisation places a strong emphasis on safeguarding children and vulnerable adults, ensuring that all staff uphold the highest standards of conduct.
Successful candidates will be required to:
- Hold or obtain a valid DBS check.
- Comply with ShelterBox safeguarding, security, and operational policies.
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