Calling Salesforce Experts: War Child CRM Platform Specialist Role – Apply before 11 Aug 2026

War Child International is seeking an experienced CRM Platform Specialist (Cluster) to manage and improve its Salesforce platform and other business applications supporting humanitarian operations worldwide.

This opportunity is ideal for an IT professional with strong Salesforce administration experience, cloud application management skills, and a passion for using technology to strengthen systems that support children and communities affected by conflict.

The position offers an opportunity to contribute to digital transformation within an international humanitarian organization while improving the reliability, security, and performance of critical technology platforms.

Applications close on 11 August 2026.

About War Child International

War Child International is a global humanitarian organization dedicated to supporting children affected by armed conflict.

The organization works to protect children, strengthen communities, and improve access to education, psychosocial support, and youth empowerment programmes.

War Child implements evidence-based programmes that support:

• Child protection.
• Mental health and psychosocial support.
• Education.
• Youth empowerment.
• Community resilience.

The organization operates across multiple conflict-affected contexts, including Afghanistan, Central African Republic, Colombia, Democratic Republic of Congo, Iraq, Jordan, Lebanon, South Sudan, Syria, Uganda, Ukraine, and Yemen.

Overview of the CRM Platform Specialist Role

The CRM Platform Specialist will play a key role in managing War Child Alliance’s Salesforce environment as a business-critical global service.

The position will focus on ensuring that Salesforce and related SaaS applications remain:

• Reliable.
• Secure.
• Scalable.
• Efficient.
• Aligned with organizational needs.

The successful candidate will manage platform administration, system improvements, integrations, user support, and service management processes.

The role will work closely with business teams, IT colleagues, suppliers, and implementation partners to strengthen War Child’s digital ecosystem.

Key Responsibilities of the CRM Platform Specialist

Managing Salesforce Administration and Optimization

The CRM Platform Specialist will oversee the full lifecycle of the Salesforce platform.

Responsibilities include:

• Managing Salesforce configuration and administration.
• Maintaining user accounts, roles, profiles, and permissions.
• Improving workflows and automation.
• Managing data models and system settings.
• Supporting multiple Salesforce environments.
• Ensuring platform performance and reliability.

The role will identify opportunities to improve processes and increase user adoption across the organization.

Supporting System Implementation and Improvements

The position will lead and support technology improvements across Salesforce and other cloud-based applications.

Key responsibilities include:

• Gathering business requirements.
• Designing scalable solutions.
• Configuring new features.
• Testing system changes.
• Managing releases and deployments.
• Supporting continuous platform improvements.

The specialist will translate organizational needs into practical technology solutions.

Managing IT Service Delivery

The role will apply structured service management practices to ensure effective technology support.

Responsibilities include:

• Managing incidents and service requests.
• Supporting problem management processes.
• Coordinating system changes and releases.
• Monitoring service performance.
• Conducting root cause analysis.
• Improving user experience.

The specialist will help ensure business applications operate as stable and dependable services.

Supporting Data Integration and Governance

War Child uses multiple digital platforms, including Salesforce, Unit4 Business World, and other cloud-based systems.

The CRM Platform Specialist will support:

• Data flows between applications.
• System integrations.
• Data quality improvements.
• Data governance practices.
• Secure access management.

The role will help maintain accurate and consistent information across organizational systems.

User Support, Training, and Documentation

An important part of the role will involve helping staff effectively use digital platforms.

Responsibilities include:

• Providing technical guidance.
• Creating user documentation.
• Developing training materials.
• Supporting system adoption.
• Maintaining FAQs and user resources.

The specialist will help teams maximize the value of technology investments.

Required Qualifications and Experience

War Child International is looking for candidates with strong Salesforce and enterprise application experience.

Applicants should have:

• Bachelor-level education or higher in IT, Computer Science, Information Systems, or related fields.
• At least five years of experience in Salesforce administration and implementation.
• Strong knowledge of Salesforce configuration.
• Experience managing SaaS platforms and cloud applications.
• Experience with IT service management practices.
• Knowledge of system integrations and APIs.
• Experience supporting enterprise technology environments.

Experience working with humanitarian, nonprofit, or international development organizations is an advantage.

Technical Skills and Competencies

The ideal candidate should have expertise in:

• Salesforce administration.
• Workflow automation.
• Data structures and management.
• User access controls.
• Cloud-based systems.
• Release management.
• ITIL service processes.
• Agile and Waterfall methodologies.

Additional desirable skills include:

• Experience with ERP systems.
• Vendor management.
• Application lifecycle management.
• Information security principles.

Why Join War Child International?

This role provides an opportunity to use technology to support humanitarian work and improve services for children and communities affected by conflict.

Benefits of joining War Child include:

• Contributing to meaningful humanitarian programmes.
• Working with international teams.
• Supporting digital transformation initiatives.
• Developing technology solutions with social impact.
• Growing within a global organization.

Position Details

Organization: War Child International
Position: CRM Platform Specialist (Cluster)
Sector: Information and Communications Technology
Contract Type: Local contract
Location: Country Office-based within eligible War Child locations
Work Arrangement: Global/remote collaboration environment
Application Deadline: 11 August 2026

Technology professionals with Salesforce expertise and experience managing digital platforms are encouraged to apply for this opportunity to support War Child’s mission of protecting and empowering children affected by conflict.

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Disclaimer: Remote Job Opportunities (RJO) is not the organization offering this opportunity. For any inquiries, please contact the responsible organization directly. Please do not send your applications to RJO, as we are unable to process them. Due to the high volume of  emails we receive daily, we may not be able to respond to all inquiries. Thank you for your understanding.