The IT Support Officer position offered by Triggerise—also known through its program brand “Tiko”—is a mid-to-senior level technical role focused on maintaining secure, efficient, and scalable IT systems for a fast-growing international nonprofit working across Africa and Europe.
This is a hybrid or remote-friendly role, with a requirement that candidates are based in Portugal.
About the Organization
Triggerise operates under the Tiko model, a digital health ecosystem designed to support adolescent girls across Africa. The organization focuses on addressing the “Triple Threat”:
- Unintended pregnancy
- HIV infection
- Gender-based violence
It works by combining technology with community health networks, including:
- Community-based organizations and peer mobilizers
- Health clinics providing care services
- Retail partners supporting incentive-based health engagement
The IT infrastructure behind this model is critical, as it connects service delivery, payments, referrals, and real-time monitoring across multiple countries.
Role Overview: What the IT Support Officer Does
This position is not basic helpdesk support. It is a systems administration and infrastructure role responsible for maintaining enterprise-level IT operations.
Key responsibilities include:
1. Endpoint & Hardware Management
- Installation and configuration of laptops and devices
- Defining hardware lifecycle standards
- Managing updates and preventive maintenance
2. Google Workspace Administration
- Managing user accounts and permissions
- Enforcing security and privacy settings
- Ensuring smooth collaboration across global teams
3. RMM & Automation Tools
- Using tools like NinjaOne or Pulseway
- Monitoring systems in real time
- Automating patching and maintenance tasks
- Providing remote technical support
4. Security & Compliance
- Managing antivirus systems such as Bitdefender GravityZone
- Monitoring endpoint threats
- Ensuring compliance with internal IT policies
5. Incident Management
- Handling advanced technical escalations
- Coordinating with external vendors
- Documenting recurring technical issues and solutions
6. Asset & License Management
- Tracking IT equipment inventory
- Managing software licenses efficiently
- Supporting procurement decisions
Required Skills and Experience
This role requires strong technical expertise and professional IT experience.
Minimum requirements include:
- At least 5 years in IT support or systems administration
- Professional Google Workspace Administrator certification (mandatory)
- Experience with endpoint security tools (e.g., Bitdefender GravityZone)
- Strong knowledge of Windows and macOS systems
- Familiarity with Active Directory and networking fundamentals
- Experience with RMM tools (NinjaOne, Pulseway, etc.)
- Degree in IT/Computer Science or equivalent experience
- Must be based in Portugal
Preferred Skills
Additional advantages include:
- Certifications like CompTIA A+, Network+, or ITIL Foundation
- Experience with ticketing systems such as Jira or Zendesk
- Strong troubleshooting and automation skills
Work Environment and Culture
Triggerise describes its workplace as:
- Fast-paced and international
- Informal and collaborative
- Remote-friendly with hybrid options
- Impact-driven, focused on public health outcomes
The IT team supports a workforce of over 250 employees across multiple continents, meaning the role requires global coordination and responsiveness.
Compensation and Benefits
The position offers a competitive package for Portugal-based IT professionals:
- Monthly salary: €1,789 – €2,650 (x14 payments)
- Medical insurance
- Meal allowance (€9/day)
- Internet allowance (€20/month)
- Annual learning budget (€500)
- Unlimited vacation policy (with team coordination)
- Flexible remote or hybrid work
- Minimal office attendance requirement (Lisbon/Porto: 1 day/month)
Why This Role Matters
This job sits at the intersection of technology and social impact. The IT infrastructure maintained by this role directly supports:
- Health service delivery systems
- Real-time data for public health decisions
- Secure communication across countries
- Financial and operational tracking for health programs
In practical terms, strong IT systems help ensure that vulnerable communities receive consistent and reliable health services.
Final Takeaway
The IT Support Officer role at Triggerise is best suited for experienced IT professionals who want to move beyond routine support work into a more strategic systems administration role.
It combines:
- Advanced technical responsibility
- International collaboration
- Security and infrastructure management
- A clear social impact mission
For candidates in Portugal with strong Google Workspace and endpoint security expertise, it represents a solid opportunity in the global nonprofit tech space.
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