Playbook Specialist Consultancy Opportunity with the Humanitarian Logistics Cooperative (Hulo)-Apply before 23 Mar 2026

The Humanitarian Logistics Cooperative (Hulo) has announced a consultancy opportunity for a Playbook Specialist to support the development of structured operational playbooks. The consultancy focuses on documenting and harmonizing operational processes to improve efficiency and collaboration across humanitarian logistics initiatives.

The consultancy is open to qualified professionals with experience in organizational development, knowledge management, and humanitarian operations. Applications are accepted until 23 March 2026.

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About the Humanitarian Logistics Cooperative (Hulo)

The Humanitarian Logistics Cooperative (Hulo) is the first humanitarian European Cooperative Society (SCE), established in June 2021. The cooperative brings together 19 humanitarian organizations working collectively to improve logistics and supply chain efficiency in humanitarian response.

Member organizations include:

• ACTED
• Action contre la Faim (ACF)
• Bioport
• Care International
• Fleet Forum
• French Red Cross
• Handicap International / Humanity & Inclusion
• International Federation of the Red Cross and Red Crescent (IFRC)
• Intersos
• International Rescue Committee (IRC)
• Médecins du Monde
• Mercy Corps
• Norwegian Refugee Council (NRC)
• Oxfam Intermón
• Plan International
• Première Urgence International (PUI)
• Save the Children International
• Solidarités International
• Welthungerhilfe (WHH)

The cooperative’s mission is to increase the impact of humanitarian aid by strengthening collaboration between logistics actors and improving operational performance through shared resources, expertise, and supply chain systems.

Hulo’s Global Humanitarian Logistics Initiatives

Hulo currently runs Joint Initiatives in seven countries, designed to streamline logistics operations and reduce operational costs for humanitarian organizations.

These initiatives are implemented in:

• Burkina Faso
• Central African Republic
• Colombia
• Chad
• Democratic Republic of Congo
• Lebanon
• Iraq (supporting the Syrian crisis)

Key activities under these initiatives include:

• Joint procurement initiatives
• Shared human resource systems
• Digital solutions for resource pooling
• Joint transportation and mobility initiatives
• Environmental sustainability programs

These collaborative efforts help humanitarian organizations save time, reduce costs, and improve the quality of aid delivery to communities in need.

Purpose of the Playbook Specialist Consultancy

As Hulo expands its operations, the cooperative is undergoing a transformation to improve operational clarity, efficiency, and replicability across different countries and contexts.

To support this effort, Hulo plans to develop operational Playbooks that clearly document:

• Operational processes
• Governance models
• Decision-making structures
• Lessons learned from field operations

A Playbook serves as a practical guide explaining how an initiative is:

• Designed
• Launched
• Implemented
• Managed
• Continuously improved

These documents will ensure consistency and quality across humanitarian logistics operations, while still allowing flexibility for field-level adaptation.

Scope of Work for the Consultant

The selected consultant will be responsible for designing and developing a coherent set of operational playbooks for Hulo’s activities.

The main tasks include:

Mapping Existing Operational Practices

The consultant will analyze current operational systems within Hulo by:

• Reviewing existing documentation and tools
• Assessing procedures used across operational teams
• Conducting interviews with staff and stakeholders
• Mapping existing workflows and processes

Deliverable: A comprehensive analysis report summarizing existing knowledge and practices.

Designing Standardized Playbook Structures

The consultant will create a standardized framework for operational playbooks by:

• Identifying common governance and operational models
• Defining roles and responsibilities
• Establishing clear decision-making processes
• Designing a flexible structure adaptable to multiple initiatives

Deliverable: A standardized Playbook template.

Developing Operational Playbooks

The consultant will produce practical and easy-to-use playbooks covering Hulo’s core activities, including:

• Joint Initiatives operations
• Membership and community coordination

These playbooks will:

• Translate complex processes into clear guidance
• Be accessible for both technical and non-technical users
• Be available in English and French

Deliverable: Draft playbooks for core operational activities.

Supporting Validation and Deployment

The final stage involves validating and implementing the playbooks across the organization.

Key activities include:

• Facilitating validation workshops with stakeholders
• Integrating feedback from teams and partners
• Supporting internal adoption of the playbooks
• Recommending governance systems for maintaining and updating the documents

Deliverable: Finalized playbooks and implementation recommendations.

Required Qualifications and Skills

Candidates interested in the consultancy should meet the following requirements:

Educational background

• Master’s degree in:
  • Political Science
  • Business Administration
  • Project Management
  • International Development
  • Information Technology or related fields

Professional experience

• Proven experience in:
  • Operational process design
  • Organizational development
  • Knowledge management
• Experience within the humanitarian or non-profit sector is highly desirable
• Ability to translate complex operational models into structured documentation
• Experience working with multi-stakeholder networks

Additional skills

• Strong analytical and synthesis skills
• Excellent facilitation and interviewing abilities
• Ability to work independently and collaboratively
• Proficiency in MS Office and CRM tools

Languages

• English (required)
• French (required)
• Spanish or Arabic (desirable)

Consultancy Duration and Working Arrangements

The consultancy is expected to run for up to 40 working days between April and June 2026.

Key conditions include:

• Contract duration: 3 months
• Work schedule: part-time during the contract period
• Work format: fully remote

The consultant will report directly to the Hulo Operations Lead and work closely with the Community Manager and other key stakeholders.

How to Apply

Interested consultants must submit an Expression of Interest (EOI) including:

• Financial proposal with daily rate
• Technical proposal outlining the approach to the assignment
• Proposed timeline and key milestones
• Updated CV demonstrating relevant experience

Applications should be sent via email with the reference HULO-HQ-COMY-2026-001 in the subject line.

Application deadline: 23 March 2026.

Selection Process

Applications will be evaluated based on:

• Relevant experience and qualifications
• Quality of the technical proposal
• Financial offer
• Understanding of humanitarian collaboration environments

A shortlist will be created, and the final selection will follow Hulo’s consultancy procurement procedures.

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