IT and Operations Manager Job Opportunity at HelpAge International-Apply before 19 Mar 2026

HelpAge International is seeking an experienced IT and Operations Manager to join its global team. The position plays a crucial leadership role in supporting the organisation’s mission of improving the lives of older people worldwide. The role is open globally and offers an open-ended contract within the Business Support Department.

This opportunity is ideal for professionals with strong expertise in IT management, operations strategy, and organisational systems who want to contribute to humanitarian work and global development.

About HelpAge International

HelpAge International is a global organisation dedicated to promoting the rights and wellbeing of older people. The organisation works through a network of around 200 partner organisations across 99 countries.

Through partnerships and collaboration, HelpAge aims to ensure that older people can live dignified, healthy, and secure lives. Its work focuses on inclusion, social justice, and creating a fair world where everyone can age with dignity.

The organisation’s efforts are guided by its long-term strategy known as “Ageing in a Just World”, which aims to deliver lasting impact for ageing populations globally.

Overview of the IT and Operations Manager Role

The IT and Operations Manager provides strategic leadership and oversight of global operations and IT services within the organisation. The position reports directly to the Director of Finance and Business Support and plays a key role in strengthening operational systems that support HelpAge’s global programmes.

The role ensures that the organisation has the technology, operational processes, and risk management frameworks necessary to deliver its humanitarian mission efficiently.

Key elements of the role include:

• Leading global operations and IT planning
• Supporting digital transformation and innovation
• Strengthening cybersecurity and data protection
• Ensuring operational resilience across global teams

The successful candidate will work closely with teams across multiple regions to improve systems and enable effective service delivery.

Strategic Operations and IT Leadership

One of the main responsibilities of the IT and Operations Manager is to lead the annual operations and IT planning process.

Core responsibilities in this area include:

• Developing and implementing the Operations and IT annual plan
• Managing the department’s budget and performance reporting
• Monitoring operational performance using Business Intelligence (BI) tools and KPIs
• Maintaining the operations and IT risk register
• Addressing operational, cybersecurity, and IT-related risks

By overseeing these strategic functions, the role ensures the organisation operates efficiently and remains resilient in a rapidly evolving global environment.

Managing Operational Systems and Policies

The role also focuses on strengthening organisational systems and operational frameworks. This involves developing policies, processes, and tools that support effective programme delivery.

Key areas of responsibility include:

• Supporting contract and partnership management systems
• Implementing data protection and cybersecurity policies
• Developing operational tools and guidelines
• Providing operational advice to global teams and country clusters
• Supporting localisation initiatives and country office operations

The IT and Operations Manager also assists with operational changes such as country office transitions or closures, ensuring these processes are handled smoothly.

Driving IT Strategy and Digital Transformation

Another critical responsibility is leading the organisation’s IT strategy and digital development.

The role ensures that HelpAge’s staff and partners have access to secure and effective digital tools. Responsibilities include:

• Developing the organisation’s IT roadmap
• Delivering key digital transformation projects
• Strengthening cybersecurity systems and incident response
• Supporting safe and effective remote working solutions
• Collaborating with HR and operations teams to improve digital working environments

Through these initiatives, the IT and Operations Manager helps modernise the organisation’s technology infrastructure.

Team Leadership and Collaboration

The position also involves people management and cross-department collaboration.

Responsibilities include:

• Line managing members of the Operations and IT team
• Coordinating communities of practice across operational areas
• Working with Business Partners and programme teams to manage operational risks
• Strengthening partnership and contract management systems
• Ensuring efficient use of the Operations and IT budget

Strong collaboration across departments is essential to ensure that operational systems support the organisation’s global programmes.

Experience and Career Category

The role falls under the Information and Communications Technology (ICT) career category and requires professionals with 5–9 years of relevant experience.

Candidates should demonstrate expertise in:

• IT systems management
• Operational leadership
• Cybersecurity and risk management
• Global organisational operations

Experience in the non-profit, humanitarian, or international development sector is also beneficial.

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How to Apply

Interested candidates should submit the following documents:

• Updated CV
• Cover Letter

Applications must be sent to jobs@helpage.org before 19 March 2026.

Applicants are advised to name their documents using the following format:

• YourName_CV_ITOPS
• YourName_CoverLetter_ITOPS

This ensures the recruitment team can process applications efficiently.

Final Thoughts

The IT and Operations Manager role at HelpAge International presents a meaningful opportunity for professionals who want to combine technology leadership with humanitarian impact. By strengthening operational systems and digital capabilities, the successful candidate will help advance the organisation’s mission of creating a more just world for older people everywhere.

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