Women’s Legal Service Victoria Is Recruiting an Operations Lead – Legal Services | Salary Packaging up to AUD $15,900

Help Strengthen Legal Services That Support Women and Non-Binary People

If you’re an experienced operations professional with a passion for improving systems and supporting meaningful social impact, Women’s Legal Service Victoria is recruiting an Operations Lead – Legal Services based in Melbourne, Australia.

This full-time, two-year contract offers the opportunity to help shape the operational excellence of one of Australia’s leading community legal organisations while contributing to gender equality and access to justice.

About Women’s Legal Service Victoria

Women’s Legal Service Victoria has been providing free specialist legal services for more than 40 years. The organisation works with women and non-binary people experiencing family violence, relationship breakdown and other legal challenges.

Its mission includes:

• Delivering trauma-informed legal services.
• Supporting professionals working with victim-survivors.
• Advocating for legal and policy reforms that promote gender equality.
• Challenging laws and systems that contribute to discrimination and violence.

About the Operations Lead Role

The Operations Lead – Legal Services is a newly created position focused on improving the operational systems that support high-quality legal services.

Working closely with staff across the Legal Services Directorate, the successful candidate will develop efficient processes, strengthen governance, improve technology adoption and drive continuous operational improvement.

This position is offered on a full-time contract until August 2028 using a hybrid working model based in Melbourne CBD.

Key Responsibilities

The successful candidate will oversee several important operational functions, including:

Operational Performance and Governance

• Develop systems that strengthen operational governance.
• Improve communication and information sharing across Legal Services.
• Coordinate induction and onboarding processes for new employees.
• Support operational discipline and accountability throughout the directorate.

Systems and Process Improvement

• Lead continuous improvement initiatives.
• Identify workflow bottlenecks and operational inefficiencies.
• Design practical systems that improve service delivery.
• Introduce automation and scalable operational processes where appropriate.

Technology Enablement

• Support staff in using legal practice management systems effectively.
• Develop learning resources for technology platforms.
• Work closely with IT providers and internal teams to improve digital tools and system integrations.

Who Should Apply?

Women’s Legal Service Victoria is seeking an experienced operations professional who enjoys improving processes while building strong relationships across multidisciplinary teams.

Ideal candidates will have:

• At least four years of operations experience in legal services, professional services or community organisations.
• Strong operational planning and organisational skills.
• Experience designing and implementing efficient systems and processes.
• Analytical and problem-solving abilities.
• Confidence using digital platforms, including practice management software and SharePoint.
• Experience with process mapping, workflow optimisation and organisational change.
• Excellent communication and stakeholder management skills.

Previous experience working within a legal services environment is considered highly desirable.

Salary and Benefits

The successful applicant will receive an attractive employment package that includes:

• Annual salary: AUD $109,826–$114,805
• Employer superannuation contributions.
• Not-for-profit salary packaging benefits.
• Up to $15,900 in tax-free salary packaging each year.
• Additional meals and entertainment benefits of up to $2,650 annually.
• Five weeks of annual leave.
• Additional paid leave between Christmas and New Year.
• Paid parental, cultural, reproductive health and gender affirmation leave.
• Flexible hybrid working arrangements.
• Professional development opportunities.
• Employee Assistance Program (EAP).
• Annual reimbursement for mental health support.
• Complimentary fresh fruit in the office.

Inclusive Workplace

Women’s Legal Service Victoria is committed to maintaining a safe, inclusive and respectful workplace.

The organisation strongly encourages applications from:

• Aboriginal and Torres Strait Islander peoples.
• People with disability.
• Individuals with lived experience of family or sexual violence.
• Migrant and refugee communities.
• People from culturally and racially diverse backgrounds.

Under an exemption within the Equal Opportunity Act, this position is open to women and non-binary people only.

Why Consider This Opportunity?

This role is ideal for professionals who want to combine operational leadership with meaningful social impact. It offers the chance to improve the systems behind essential legal services that support victim-survivors of family violence while working in a collaborative, purpose-driven environment.

For experienced operations professionals looking to apply their expertise in a values-based organisation, this position provides an opportunity to contribute directly to building a more equitable and just society.

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Disclaimer: Remote Job Opportunities (RJO) is not the  organization offering this opportunity. For any inquiries, please contact the responsible organization directly. Please do not send your applications to RJO, as we are unable to process them. Due to the high volume of  emails we receive daily, we may not be able to respond to all inquiries. Thank you for your understanding.