ITU Seeks Remote Microsoft Dynamics 365 CRM Consultant for Six-Month Digital Transformation Project

The International Telecommunication Union (ITU) is seeking an experienced Microsoft Dynamics 365 CRM Consultant to support the implementation and optimization of its new customer relationship management platform.

This remote consultancy provides an opportunity for technology professionals with expertise in Microsoft Dynamics 365, CRM integration, data migration, and AI-powered business solutions to contribute to a major digital transformation initiative within the United Nations system.

The consultant will work remotely from a home-based location for an initial period of six months, with the possibility of extension.

Join the United Nations Agency Connecting the World

The International Telecommunication Union is the United Nations agency responsible for information and communication technologies. Its mission is to connect the world by improving digital infrastructure, developing global technology standards, and supporting equitable access to communication systems.

ITU works across three major areas:

• Radiocommunication: Managing global radio-frequency spectrum and satellite orbit resources.
• Standardization: Developing international ICT standards that enable seamless connectivity.
• Development: Supporting digital transformation and technology access in developing regions.

Through its Information Services Department, ITU provides technology solutions that support employees, partners, delegates, and stakeholders worldwide.

Remote CRM Consultant Opportunity

As part of ITU’s digital transformation roadmap, the organization is implementing a new Microsoft Dynamics 365 CRM system to strengthen customer engagement, improve sales processes, and enhance productivity through automation and artificial intelligence.

The Microsoft Dynamics 365 CRM Consultant will join the CRM team and work under the guidance of the Head of CRM Applications Service.

The consultant will support the design, configuration, integration, migration, and adoption of the CRM platform while ensuring that the system meets organizational needs.

Key Responsibilities of the Consultant

The selected consultant will lead several technical and business-focused activities, including:

Microsoft Dynamics 365 CRM Configuration

The consultant will:

• Design and configure Microsoft Dynamics 365 CRM modules.
• Customize Accounts, Contacts, Opportunities, and Activity Management features.
• Develop workflows supporting customer engagement and sales operations.
• Improve pipeline tracking, forecasting, and reporting processes.

CRM Integration and Data Management

The consultant will design and implement integrations between Dynamics 365 and existing systems.

Responsibilities include:

• Developing interfaces between Dynamics 365 and legacy CRM platforms.
• Supporting integration with SAP CRM systems.
• Using Azure Logic Apps and Azure Functions for data exchange.
• Ensuring accurate API-based communication between systems.
• Implementing error-handling and retry mechanisms.
• Monitoring integration performance and system activity.

AI-Powered Productivity Improvements

The consultant will support the use of Microsoft Copilot capabilities within Dynamics 365.

This includes leveraging AI features for:

• Automated meeting summaries.
• Opportunity insights.
• Predictive recommendations.
• Improved customer engagement activities.
• Enhanced productivity for sales and relationship teams.

Reporting and Business Intelligence

The consultant will develop tools that help teams monitor performance and make informed decisions.

Deliverables include:

• Sales dashboards.
• Activity tracking reports.
• Key performance indicators.
• Power BI reporting solutions.
• Forecasting tools.

Expected Project Deliverables

The successful consultant will be responsible for delivering:

• Configured Microsoft Dynamics 365 CRM modules.
• Customized sales and activity management workflows.
• CRM integration architecture and documentation.
• Data migration plans and implementation.
• Data validation and quality assurance processes.
• Integration testing and issue resolution.
• Outlook, Teams, and Copilot integration.
• Dashboards and reporting tools.
• Technical documentation.
• User training materials and workshops.
• Post-implementation support.

The consultant will also help ensure successful adoption of the CRM platform by providing guidance and knowledge transfer to end users and administrators.

Required Skills and Experience

ITU is seeking professionals with strong technical expertise and experience delivering enterprise CRM solutions.

Applicants should have:

• Proven experience implementing Microsoft Dynamics 365 CRM.
• Strong knowledge of Dynamics 365 Sales modules.
• Experience working with:
  • Accounts.
  • Contacts.
  • Opportunities.
  • Activities.
• Experience integrating CRM platforms with other business systems.
• Knowledge of APIs, middleware, and CRM data models.
• Experience with Dynamics 365 integrations including:
  • Outlook.
  • Microsoft Teams.
  • SharePoint.
• Familiarity with Microsoft Copilot and AI features.
• Experience with workflows, security roles, and CRM customization.
• Strong communication and stakeholder management skills.

Experience with SAP CRM integration will be particularly valuable for this assignment.

Education and Language Requirements

Applicants must have:

• A university degree in business administration, computer science, or a related field.

Equivalent advanced technical education may also be considered.

Candidates should have:

• At least five years of progressively responsible experience in a relevant field.
• Advanced knowledge of English.

Knowledge of one of ITU’s other official languages is an advantage:

• Arabic.
• Chinese.
• French.
• Russian.
• Spanish.

Consultancy Terms and Compensation

Position: Microsoft Dynamics 365 CRM Consultant
Organization: International Telecommunication Union (ITU)
Contract Type: Consultant
Work Location: Home-based / Remote
Duration: Six months, with possible extension

Compensation:

USD $230–$420 per working day, depending on the consultant’s experience and qualifications.

Application Process

Interested candidates must complete an online application through the ITU Careers platform.

The recruitment process may include:

• Application review.
• Technical assessments.
• Competency-based interviews.
• Video or teleconference evaluations.
• Reference checks for shortlisted candidates.

ITU applies a zero-tolerance policy against harassment and promotes diversity, inclusion, and equal opportunity across its workforce.

Advance Global Digital Transformation With ITU

The Microsoft Dynamics 365 CRM Consultant role offers technology professionals an opportunity to apply their expertise to a global organization driving digital innovation.

By improving CRM systems, integrating advanced technologies, and enabling better stakeholder engagement, the successful consultant will contribute to ITU’s mission of building stronger digital connections worldwide.

For CRM specialists with experience in Microsoft Dynamics 365, AI-enabled solutions, and enterprise technology transformation, this consultancy represents a chance to deliver meaningful impact at an international level.

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