Cuso International Is Hiring a Data & Donor Relations Manager – Apply by August 26, 2026
Cuso International is seeking an experienced Data & Donor Relations Manager to lead its fundraising data systems, donor relations function and related business processes. The permanent, full-time position is based in Ottawa, Ontario, with a hybrid working arrangement, and offers a salary of CAD $74,909–$93,636 per year.
About Cuso International
Cuso International is a Canadian-founded and led global development organisation focused on addressing poverty and creating opportunities for greater equity. For more than six decades, the organisation has worked with communities in Canada and internationally to promote sustainable change, economic growth, social well-being and resilience.
Its partnership model brings together governments, community organisations, private-sector actors and equity-deserving groups. Through programmes, volunteers and partnerships, Cuso supports communities with education, resources and tools to create sustainable opportunities.
About the Role
The Data & Donor Relations Manager will provide leadership and accountability for Cuso’s fundraising data systems and donor relations function. The position is designed to ensure that the organisation’s CRM, digital fundraising and marketing platforms effectively support fundraising growth, donor stewardship, compliance and data-informed decision-making.
The successful candidate will serve as the organisational lead for fundraising platforms including Raiser’s Edge, Feathr and FundraiseUp. While the role involves specialised data management, reporting and troubleshooting, its primary focus is managing the wider function, strengthening systems and processes, and supporting strategic fundraising decisions.
Key Responsibilities
The manager will oversee several important areas of Cuso’s fundraising operations.
Data Management
Responsibilities include:
- Leading the effective use of Raiser’s Edge and integration of fundraising and marketing data.
- Administering the CRM, email marketing and online fundraising platforms.
- Managing database access, permissions, maintenance and duplicate records.
- Preparing complex mailing lists, donor segmentation and personalised fundraising selections.
- Managing data imports, bulk updates, archiving and platform integrations.
- Developing fundraising reports and dashboards to support strategic decisions.
- Analysing data trends and recommending improvements to efficiency and donor experience.
- Supporting prospect research, lead generation and moves management.
- Working with Finance on gift processing, reconciliation and transaction information.
- Leading database maintenance, data cleaning and duplicate-record merging.
- Maintaining documentation, procedures and policies that support data integrity and compliance.
Donor Relations and Strategic Leadership
The successful candidate will also directly manage the Donor Relations Team, ensuring strong donor service and experience.
Key responsibilities include improving donor acknowledgement and recognition processes, strengthening gift tracking, monitoring donor retention strategies and ensuring that gift processing and receipting procedures meet applicable standards.
At the strategic level, the manager will identify opportunities for automation, system integration and process improvement. They will also establish standards for data governance, reporting, quality assurance and system use while providing fundraising insights to support organisational decision-making.
Qualifications and Experience
Candidates should have 3–5 years of Raiser’s Edge experience, or a combination of Raiser’s Edge experience and experience with another CRM.
Applicants should also have at least two years of experience in database administration, technical support or user training, as well as experience leading a donor relations or similar customer-service team.
Other important skills include:
- Strong knowledge of fundraising and donor stewardship.
- Experience with data segmentation, reporting and multi-channel fundraising campaigns.
- Advanced Microsoft Excel skills.
- Experience maintaining database integrity and data-quality standards.
- Strong analytical and problem-solving abilities.
- Excellent organisation and time-management skills.
- Strong written, verbal and interpersonal communication.
- Ability to collaborate across multiple teams.
- Cultural awareness and respect for different perspectives.
- Commitment to Cuso International’s mission and work.
English is essential, while French-English bilingualism is preferred.
Salary and Working Arrangement
The position is a permanent, full-time management role based in Ottawa, Ontario, with a hybrid working arrangement. The salary range is CAD $74,909–$93,636 per annum.
Applications are being reviewed as they are received, meaning candidates are encouraged to apply early rather than waiting until the closing date.
How to Apply
The application deadline is August 26, 2026, at 11:59 PM EST. Applicants should submit a résumé and one-page cover letter in English, demonstrating how they meet the essential and desirable qualifications.
Because applications will be evaluated on a rolling basis and interviews may take place before the posting closes, interested candidates are encouraged to submit their applications as soon as possible.
Why Consider This Opportunity?
The Data & Donor Relations Manager position offers an opportunity for an experienced fundraising-data professional to combine technology, analytics, donor engagement and strategic leadership within an international development organisation.
For professionals with experience in CRM administration, fundraising analytics, donor stewardship and team management, the role provides an opportunity to strengthen systems that directly support fundraising growth and Cuso International’s wider development mission.
Application Deadline: August 26, 2026
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Disclaimer: Remote Job Opportunities (RJO) is not the organization offering this opportunity. For any inquiries, please contact the responsible organization directly. Please do not send your applications to RJO, as we are unable to process them. Due to the high volume of emails we receive daily, we may not be able to respond to all inquiries. Thank you for your understanding.
