Lead Global Impact: HelpAge International Hiring an Operations Business Partner (Apply by 16 April 2026)

HelpAge International, a leading global network advocating for the rights of older people, is seeking a Global Operations Business Partner to enhance its operational capabilities worldwide. This position plays a pivotal role in supporting the organization’s 2030 Strategy, Ageing in a Just World, which aims to create inclusive societies and ensure older people live with dignity, health, and security.

The Global Operations Business Partner will provide strategic oversight of operations, manage risks, and ensure compliance while enabling efficient service delivery across multiple regions. The role also emphasizes collaboration, capacity-building, and localization to strengthen country-level operations.

Key Responsibilities of the Global Operations Business Partner

The Global Operations Business Partner has a wide-ranging set of responsibilities that support HelpAge International’s mission. These include:

• Operational Systems, Policies, and Services
  • Developing and implementing operational policies, procedures, and tools across areas such as contract and partnership management, data protection, and environmental systems.
  • Supporting localization processes, including office openings, closures, and legal or compliance matters.
  • Managing procurement of insurance to cover travel, office operations, and organizational risks.
  • Ensuring effective use of CRM systems like Salesforce and timely publication of IATI data.
  • Collaborating with HR and Operations to equip staff for safe and efficient remote working.
• People Management and Collaboration
  • Line managing operations staff and coordinating communities of practice.
  • Working closely with Business Partners, Global Impact, and Business Development teams to manage operational risks.
  • Supporting partner-led programming and strengthening partnership and contract management practices.
• Strategic Impact and Organizational Support
  • Providing operational guidance to global teams, including those based in London and overseas.
  • Promoting robust systems and processes to support decision-making, service delivery, and organizational resilience.

Skills and Experience Required

HelpAge International seeks a candidate with experience in operational leadership, project management, and international organizational support. Key qualifications include:

• Experience managing projects or task groups to improve operational practices.
• Strong analytical skills, including data analysis, trend identification, and reporting.
• Knowledge of best practices in partnership management, contracts, data protection, security, IT, and environmental systems.
• Experience delivering training and operational support in international contexts, both remotely and in person.
• Strong collaboration skills with the ability to work across teams, departments, and external partners.
• Alignment with HelpAge International’s core values: impact, learning, partnership, and inclusion.

The Importance of This Role

The Global Operations Business Partner role is essential to advancing HelpAge International’s global mission. By providing strategic oversight and operational leadership, the position:

• Strengthens organizational resilience through robust systems, risk management, and compliance.
• Supports localization initiatives, enabling country offices to lead with autonomy and efficiency.
• Promotes effective collaboration and knowledge sharing across global teams.
• Enhances operational efficiency to ensure older people’s rights and wellbeing are prioritized.

With global population ageing accelerating, the need for strong operational structures has never been more critical. This role ensures that HelpAge International can deliver its programs effectively while adapting to evolving challenges in the humanitarian sector.

Why This Opportunity Is Unique

This position offers a rare combination of strategic leadership, operational management, and global impact. Key aspects that make it unique include:

• Global Reach: The role works with teams across London and multiple country offices, supporting international collaboration.
• Strategic Influence: The position contributes directly to shaping policies, processes, and tools that drive the organization’s global strategy.
• Operational Excellence: By managing systems, risks, and compliance, the role ensures organizational effectiveness and accountability.
• Partnership Strengthening: The role supports local and global partnerships, enhancing contract management and operational collaboration.

The combination of these responsibilities ensures that the Global Operations Business Partner has a meaningful impact not only on HelpAge International but also on the lives of older people globally.

Conclusion

HelpAge International’s Global Operations Business Partner role is central to advancing operational efficiency, strategic oversight, and global collaboration. By combining strong analytical skills, operational expertise, and leadership, the successful candidate will contribute significantly to the organization’s mission of ensuring older people live with dignity and security.

For individuals passionate about operational leadership in humanitarian contexts, this role represents an extraordinary opportunity to influence global operations while supporting older people worldwide. It is not just a job but a chance to make a tangible, lasting difference.

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