Humanitarian organizations increasingly rely on community feedback systems to improve transparency, accountability, and the effectiveness of aid delivery. Talk to Loop, in partnership with CCRDA, is currently recruiting a Country Sensitive Feedback Lead to support the implementation of the Loop platform in Ethiopia.
This role provides an opportunity for experienced protection professionals to strengthen community engagement and ensure that sensitive feedback related to humanitarian assistance is handled safely and effectively.
About Talk to Loop
Talk to Loop is an innovative feedback and reporting mechanism designed to improve transparency and accountability in humanitarian and development programming.
The platform enables communities to report and provide feedback on issues such as:
- Sexual exploitation and abuse (SEA)
- Gender-based violence (GBV)
- Child protection concerns
- Fraud and corruption
- Aid diversion and misconduct
By collecting and analysing community feedback, Loop helps humanitarian actors respond more effectively to community needs and improve service delivery.
In Ethiopia, the initiative is implemented in collaboration with CCRDA, a national organization supporting civil society coordination and humanitarian accountability.
Job Location and Contract Details
The Sensitive Feedback Lead position is based in Addis Ababa with occasional travel to the Somali Region.
Key details include:
- Employment Type: Full-time
- Working Hours: 38 hours per week
- Contract Duration: One-year fixed-term contract
- Travel: Periodic travel within the Horn of Africa
- Eligibility: Open only to Ethiopian nationals based in Addis Ababa
The position offers a competitive and negotiable salary depending on experience and qualifications.
Role Overview
The Ethiopia Sensitive Feedback Lead will oversee the management of sensitive feedback submitted through the Loop platform.
The role focuses on ensuring that reports related to protection concerns are handled:
- Safely
- Confidentially
- In a timely manner
- In line with global safeguarding protocols
The selected candidate will also lead the Ethiopian Loop team and work closely with national protection actors and global technical specialists.
Key Responsibilities
The Sensitive Feedback Lead will oversee multiple aspects of the Loop platform’s operations in Ethiopia.
Team Management and Supervision
The position includes leadership of a small feedback management team.
Key responsibilities include:
- Supervising daily operations of the sensitive feedback team
- Providing coaching and technical support to moderators
- Managing staff performance reviews and professional development
- Supporting recruitment, onboarding, and team well-being
The role requires strong leadership skills and the ability to support staff dealing with sensitive protection issues.
Feedback Management and Case Handling
A central responsibility of the role is ensuring that sensitive cases are managed responsibly and efficiently.
Key duties include:
- Reviewing and triaging sensitive feedback submissions daily
- Managing referral pathways for cases such as GBV, SEA, and fraud
- Tracking open cases and ensuring timely follow-up with partners
- Escalating complex or high-risk cases when necessary
The position also requires strict adherence to confidentiality standards and safeguarding protocols.
Training and Capacity Building
The Sensitive Feedback Lead will play an important role in strengthening staff capacity.
Responsibilities include:
- Designing and delivering training for moderators
- Ensuring team members understand safeguarding and protection protocols
- Promoting survivor-centered and do-no-harm approaches
- Providing continuous mentoring and technical support
These efforts ensure that the feedback system operates safely and professionally.
Monitoring, Data Analysis, and Quality Assurance
The role also involves monitoring the effectiveness of feedback mechanisms and identifying trends.
Tasks include:
- Tracking key indicators such as response times and case resolution
- Analysing feedback data to identify protection trends and geographic hotspots
- Identifying underreported issues among vulnerable groups
- Supporting reporting and data analysis for project partners
These insights help improve humanitarian responses and community engagement strategies.
External Coordination and Partnerships
The Sensitive Feedback Lead will represent the Loop platform in national protection coordination forums.
Responsibilities include:
- Building relationships with protection actors and safeguarding focal points
- Coordinating referrals with GBV and child protection organizations
- Participating in inter-agency meetings and protection clusters
- Delivering presentations on Loop’s feedback and accountability mechanisms
Strong collaboration with partners helps ensure that cases are addressed appropriately and efficiently.
Required Skills and Qualifications
Candidates should have strong experience in protection programming and community accountability mechanisms.
Key qualifications include:
- Bachelor’s degree in Social Work, Psychology, Gender Studies, Human Rights, International Development, or a related field
- Minimum of 5 years of professional experience in the protection sector
- Experience managing GBV, child protection, or safeguarding cases
- Demonstrated experience supervising teams and coordinating referrals
Applicants must also be familiar with humanitarian protection principles and safeguarding standards.
Language Requirements
Due to the nature of the work, strong language skills are essential.
Candidates must have:
- Native Somali language skills
- Fluent Amharic and English (written and spoken)
Additional language skills such as Oromo will be considered an advantage.
Personal Attributes
The role requires professionals who can manage sensitive information and complex situations with integrity.
Important attributes include:
- Strong ethical standards and commitment to confidentiality
- Cultural sensitivity and empathy when engaging with affected communities
- Ability to remain calm and professional under pressure
- Strong analytical and communication skills
Candidates should also demonstrate a strong commitment to community accountability and humanitarian values.
How to Apply
Interested candidates should submit their application to:
Applications must include:
- Curriculum Vitae (CV)
- Cover Letter
Both documents should be submitted as one combined file.
Important notes:
- Do not include transcripts or certificates at this stage
- Applications will be reviewed on a rolling basis
- Only shortlisted candidates will be contacted
The application deadline is 19 March 2026.
Final Notes
Talk to Loop and CCRDA encourage applications from women and persons with disabilities, reflecting their commitment to inclusive and diverse teams.
This role offers an opportunity for experienced protection professionals to contribute to stronger humanitarian accountability systems and improved community engagement in Ethiopia.
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Disclaimer: Remote Job Opportunities (RJO) is not the organization that is hiring. For any inquiries, please contact the responsible organization directly. Please do not send your applications to RJO, as we are unable to process them. Due to the high volume of emails we receive daily, we may not be able to respond to all inquiries. Thank you for your understanding.
