Girl Effect Terms of Reference (Remote): GenAI Narrative, Content & Evaluation Specialist – Apply Before 18 February 2026
About Girl Effect
Girl Effect is an international non-profit organization that creates media designed to meet the needs, interests, and realities of adolescent girls. Through platforms such as chatbots, chat shows, television dramas, and digital technologies, the organization supports girls across Africa and Asia to make informed decisions about their health, education, relationships, and economic futures.
By creating trusted and safe digital spaces, Girl Effect provides accurate information on health, nutrition, education, and social issues while equipping girls with the confidence and skills to challenge limiting norms. With a reach exceeding 50 million, the organization leverages technology to deliver impact at scale, enabling girls to take control of their bodies, learning, and livelihoods. When girls are empowered to make transformative choices, the effects extend to families, communities, and entire societies.
Background
Over the last five years, Girl Effect has been at the forefront of developing conversational digital products that connect girls with critical health information. A key innovation has been Big Sis, a South Africa–based chatbot that integrates artificial intelligence (AI) and generative AI (GenAI) to deliver sensitive information in a safe and accessible manner.
Girl Effect is now entering a new and ambitious phase through the Mental Health Anytime Anywhere initiative. This phase advances beyond traditional generative AI to predictive, agentic systems that can anticipate user readiness and deliver personalized pathways that support meaningful behavior change.
This phase includes two core components:
- Mental Health Agent: A system capable of delivering single-session therapeutic support, developed in collaboration with clinical psychologists.
- SBCC Agent: A Social and Behavior Change Communication agent that uses reasoning large language models (LLMs) to identify behavioral barriers and proactively guide users toward positive health outcomes, including service uptake.
Scope of the Consultancy
The GenAI Narrative, Content & Evaluation Specialist will play a critical role in bridging creative storytelling, psychological safety, and technical implementation. The consultant will ensure that AI agents communicate in a culturally appropriate South African voice, comply with safeguarding standards, and effectively guide users through complex mental health and behavioral journeys.
Key responsibilities include:
- Data and Evaluation Curation
- Curating, refining, and labeling datasets for training and testing models
- Developing culturally relevant “gold standard” datasets for benchmarking performance
- Prompt Engineering
- Designing and optimizing system prompts that define agent persona, tone, and safety boundaries
- Translating program objectives into instructions that enable empathetic and responsible AI behavior
- Quality Assurance and System Analysis
- Conducting system analysis using tools such as LangSmith to trace reasoning and identify failure modes
- Monitoring and refining responses to unexpected or out-of-scope queries
- Testing, Evaluation, and Documentation
- Evaluating chatbot responses for tone, empathy, cultural relevance, and factual accuracy
- Documenting findings to inform iterative technical and programmatic improvements
Required Skills and Experience
The consultant is expected to demonstrate the following:
- Native or near-native fluency in English with strong familiarity with South African slang and linguistic patterns
- A minimum of 2–3 years’ experience in content creation, writing, or linguistics-related roles
- Strong ability to synthesize and simplify complex concepts for adolescent girls and young women
- Comfort using Excel and digital tools for content management
- Familiarity with AI and machine learning datasets; experience with LangSmith or similar tools is highly desirable
- Interest in media, technology, and digital products such as chatbots, IVR, blogs, and online communities
- Demonstrated commitment to improving outcomes for girls and young women
- Flexibility and adaptability in fast-paced, evolving environments
- Experience in health, behavior change, sexual and reproductive health, or economic empowerment content is an advantage
- Basic knowledge of safeguarding and digital safeguarding practices
Commitment and Location
- Time Commitment: Approximately 12 hours per week (1.5 days) from February to June 2026
- Location: Remote, with the ability to collaborate across teams in the UK, USA, Sub-Saharan Africa, and India
Deliverables and Reporting
Indicative deliverables include:
- Evaluation reports assessing AI performance against safety and behavioral objectives
- A structured library of prompts and dialogue frameworks for agentic systems
- Curated and labeled datasets for fine-tuning or few-shot prompting
The consultant will report to Girl Effect’s Data Scientist and collaborate closely with the Senior Director of Technology and an external machine learning agency.
Application Process
Applicants must submit a proposal of no more than five pages, including:
- A cover letter outlining suitability for the role
- CV and relevant work samples
- At least three professional references
- A detailed cost breakdown in ZAR, including applicable taxes and hourly or daily rates
Proposals must demonstrate a clear understanding of the TOR and evaluation criteria. Submissions should be emailed to suppliers@girleffect.org by 18 February 2026, with the subject line:
“GenAI Narrative, Content & Evaluation Specialist – South Africa”
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Disclaimer: Remote Job Opportunities (RJO) is not the organization seeking a consultant. For any inquiries, please contact the responsible organization directly. Please do not send your applications to RJO, as we are unable to process them. Due to the high volume of emails we receive daily, we may not be able to respond to all inquiries. Thank you for your understanding.
