Mid-Market Account Executive, Americas: Remote Sales Opportunity with Customer.io Paying $190,000 OTE
Experienced B2B sales professionals looking for a high-paying remote opportunity may want to consider the Mid-Market Account Executive position at Customer.io. The role is focused on driving new business within mid-market accounts and offers a compensation package of $190,000 USD in on-target earnings (OTE).
The position is advertised as remote, but there is an important eligibility requirement: candidates must currently be located in the UK, Ireland, Canada or the United States.
About Customer.io
Customer.io provides a platform that helps businesses create automated, personalised communications using real-time behavioural data.
The company’s platform is used by more than 8,000 companies, ranging from startups to global brands. Customers use the technology to communicate with their audiences through email, push notifications, in-app messages and SMS.
For the successful Account Executive, the opportunity involves selling these solutions to prospective mid-market customers and helping organisations understand how Customer.io can address their marketing and customer-communication needs.
About the Role
The Mid-Market Account Executive is a full-cycle sales position. This means the successful candidate will be responsible for the sales journey from prospecting and discovery through demonstrations, negotiations and closing.
The role involves working with both inbound opportunities and self-sourced prospects. Account Executives will also receive support from the Sales Development Representative (SDR) team.
A key objective is acquiring new customers within targeted mid-market accounts while building strong relationships and identifying opportunities for growth.
Key Responsibilities
The Account Executive will build and manage a sales pipeline using both self-generated leads and SDR-supported opportunities.
Responsibilities include conducting high-volume prospecting through cold and warm outreach, identifying potential customers and managing opportunities through the sales funnel.
The successful candidate will lead discovery conversations to understand customer challenges, business objectives and requirements. They will then position Customer.io’s products as solutions to those needs.
Another important responsibility is managing deals from initial contact through closing. The role primarily focuses on deals with an annual contract value of less than $50,000.
The Account Executive will also monitor individual sales performance, maintain accurate pipeline information and report progress against sales targets.
Collaboration is an important part of the position. The Account Executive will work closely with SDRs regarding lead quality and collaborate with Customer Success and Technical Support to ensure effective customer handovers after a sale.
Required Experience
Customer.io is looking for candidates with at least two years of full-cycle B2B SaaS or MarTech sales experience, particularly experience managing mid-market accounts.
Candidates should have a proven record of acquiring new customers and closing B2B SaaS deals.
Experience with MEDDPICC or a similar consultative sales methodology is also preferred. Familiarity with structured discovery and deal qualification can help candidates demonstrate that they understand the company’s sales approach.
Strong written and verbal communication skills are essential. Account Executives need to establish credibility quickly, build relationships with prospects and clearly communicate the value of the company’s solutions.
Problem-solving skills are equally important because the role requires identifying customer needs and matching those needs with appropriate products or solutions.
Location Requirement
Although the vacancy is labelled Remote – global on Remote Jobs Africa, the detailed job description provides a more specific requirement.
Customer.io states that it is currently hiring for these positions in the:
- United States
- Canada
- United Kingdom
- Ireland
Candidates must be located in one of these regions to be considered.
This means that professionals currently based in other African countries should not assume that the “Remote – global” label makes them eligible. Location eligibility should be carefully checked before applying.
Salary and Benefits
Customer.io provides a transparent compensation package for the position.
The advertised package consists of:
$95,000 USD base salary + $95,000 USD variable compensation = $190,000 USD OTE.
The company notes that compensation may be adjusted according to the relevant local market and may therefore vary depending on the candidate’s location.
The benefits package includes coverage of medical, dental, vision, mental health and supplemental insurance premiums for employees and their families.
Additional benefits include 16 weeks of paid parental leave, unlimited paid time off, remote-work and wellness stipends, and a professional development budget.
Recruitment Process
Customer.io describes its recruitment process as straightforward and candidate-focused.
The process includes a 30-minute video call with a recruiter, followed by a 45-minute video interview with the hiring manager.
Candidates who progress further will complete a 60-minute mock sales call with the hiring team.
Final candidates will also undergo background checks and employment verification before an offer is finalised.
The company states that Zoom is its video-conferencing platform for virtual interviews and that offers will be provided in writing on official Customer.io letterhead.
Who Should Apply?
This role is likely to be most suitable for experienced sales professionals who can demonstrate:
- 2+ years of B2B SaaS or MarTech sales experience
- Full-cycle sales experience
- Mid-market account management experience
- A strong record of new customer acquisition
- Experience prospecting and closing deals
- Consultative selling skills
- Familiarity with MEDDPICC or similar sales frameworks
- Strong communication and negotiation abilities
- Experience working with remote or distributed teams
Professionals with experience selling marketing technology, customer engagement platforms, CRM solutions or other B2B software may find their background particularly relevant.
Final Thoughts
The Mid-Market Account Executive position at Customer.io stands out because of its combination of remote working, international exposure and high earning potential.
With advertised OTE of $190,000 USD, it could be an attractive opportunity for established B2B SaaS and MarTech sales professionals.
However, the location requirement is critical. Despite the vacancy appearing under Remote Jobs Africa and being labelled “Remote – global,” Customer.io explicitly states that candidates must be located in the UK, Ireland, Canada or the USA.
Eligible candidates should therefore focus their application on measurable sales achievements, including revenue generated, quota attainment, deal sizes, customer acquisition and successful full-cycle sales performance.
Job title: Mid-Market Account Executive, Americas
Company: Customer.io
Work arrangement: Remote
Eligible locations: UK, Ireland, Canada and USA
Experience: 2+ years B2B SaaS or MarTech sales
Deal focus: Mid-market accounts, typically under $50,000 ACV
Base salary: $95,000 USD
Variable compensation: $95,000 USD
Total OTE: $190,000 USD
Category: Sales / Marketing
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