Overview of the Opportunity
The Associate Director of Service Delivery – Scalable & Digital Content role offers a compelling opportunity for professionals passionate about education, innovation, and social impact. This position centers on designing and delivering high-quality, scalable learning experiences that empower under-resourced small business owners. By combining creativity, strategy, and technology, the role plays a key part in expanding access to critical business knowledge.
About the Organization
Established in 2012, the organization is committed to supporting entrepreneurs who lack access to essential resources and networks. Its mission is to accelerate small business success through tailored strategic, financial, operational, and marketing guidance. Over the years, the organization has worked with thousands of business owners, contributing to economic growth and community development. Its approach emphasizes inclusivity, collaboration, and measurable results.
Role Purpose and Strategic Importance
The Associate Director position is designed for a professional who excels at translating complex ideas into clear, engaging, and impactful content. The role is instrumental in shaping how knowledge is delivered at scale, ensuring that learning experiences are both accessible and effective. By leveraging digital platforms and AI tools, the position supports the organization’s goal of reaching a wider and more diverse audience.
Core Responsibilities
Content Development and Delivery
- Create and deliver scalable content such as:
- Slide presentations
- Educational toolkits
- Asynchronous learning materials
- Adapt existing resources to meet diverse partner needs
- Continuously expand and improve the organization’s content library
- Ensure materials are engaging, practical, and easy to understand
Webinar and Live Learning Management
- Plan, coordinate, and execute monthly webinars
- Identify relevant topics and align them with audience needs
- Prepare presenters with the necessary tools and guidance
- Oversee technical aspects of virtual sessions to ensure smooth delivery
- Facilitate engaging interactions through effective moderation and communication
Asynchronous Learning Programs
- Design and manage online courses from concept to completion
- Develop structured curricula based on real user feedback and data insights
- Maintain and update course content to keep it relevant and impactful
- Align digital learning with live coaching and consulting experiences
Data Analysis and Continuous Improvement
- Collect feedback from participants, partners, and stakeholders
- Analyze engagement data to measure success and identify areas for improvement
- Conduct post-engagement reviews to refine future content and delivery
- Use insights to guide strategic decisions on topics and formats
Cross-Team Collaboration and Marketing Support
- Partner with marketing teams to promote webinars and learning programs
- Contribute to storytelling through reports, summaries, and partner communications
- Ensure alignment between content initiatives and broader organizational goals
Leveraging Technology and AI
A defining aspect of the role is the integration of AI into content creation and delivery processes. The Associate Director is expected to:
- Use AI tools to draft, edit, and enhance content efficiently
- Analyze engagement trends and feedback to improve learning experiences
- Scale content across multiple formats and audiences
- Continuously explore innovative ways to enhance productivity and creativity
Required Qualifications
Candidates should bring a mix of technical expertise, creativity, and organizational strength. Key qualifications include:
- A bachelor’s degree in a relevant field
- A minimum of three years of professional experience
- Strong analytical, communication, and problem-solving skills
- Ability to simplify complex information into engaging visual formats
- Proficiency in:
- Google Workspace tools
- Canva
- CRM systems such as Salesforce
- Demonstrated experience using AI or digital tools to improve workflows
- Strong attention to detail and ability to manage multiple priorities
Ideal Candidate Profile
The ideal candidate is adaptable, proactive, and mission-driven. They are comfortable working in a dynamic environment and can balance multiple responsibilities effectively. A strong commitment to learning, innovation, and social impact is essential. The candidate should also demonstrate the ability to collaborate across teams while maintaining a high standard of quality in their work.
Benefits and Work Environment
The position offers a supportive and flexible work environment designed to promote both productivity and well-being. Benefits include:
- A competitive annual salary
- Generous paid time off and holidays
- Additional time off during the year-end period
- Health and dental insurance coverage
- A retirement savings plan
- A primarily remote work structure with occasional in-person engagements
Application Process
Applicants are required to submit a resume and a detailed cover letter. The cover letter should address:
- Alignment with the organization’s mission
- Experience in developing or scaling educational content
- Examples of using AI or digital tools to enhance efficiency and impact
Conclusion
This role represents a unique opportunity to influence how educational content is created and delivered at scale. It is particularly suited for professionals who are innovative, detail-oriented, and passionate about empowering others through knowledge. By combining technology, creativity, and purpose, the Associate Director will contribute to meaningful and lasting social impact.
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Disclaimer: Remote Job Opportunities (RJO) is not the hiring organization. For any inquiries, please contact the responsible organization directly. Please do not send your applications to RJO, as we are unable to process them. Due to the high volume of emails we receive daily, we may not be able to respond to all inquiries. Thank you for your understanding.
