Bottomless Closet seeks a Program Coordinator – Client Services: Salary Range USD $48,000 – $50,000 per year

Location: Hybrid (work must be performed in or near New York City)
Employment Type: Full-time (40 hours/week)
Salary Range: USD $48,000 – $50,000 per year
Application Materials: Resume and cover letter required

Bottomless Closet NYC is seeking a dedicated and organized Program Coordinator – Client Services to support the delivery of high-quality, client-centered programming for women across New York City. This is a mid-level, mission-driven role ideal for professionals who are passionate about women’s economic empowerment, workforce development, and community impact.

About Bottomless Closet

Bottomless Closet is a 501(c)(3) nonprofit organization whose mission is to inspire and guide disadvantaged New York City women as they enter the workforce and pursue long-term success. For more than 27 years, Bottomless Closet has supported nearly 50,000 women, offering services completely free of charge to help clients achieve self-sufficiency and confidence.

The organization provides comprehensive career-readiness services, including:

• Professional interview attire
• One-on-one résumé review and interview coaching
• Workshops on professional development, financial management, digital literacy, and personal enrichment

Clients come from diverse backgrounds, including women receiving public assistance, formerly incarcerated women, single mothers, domestic violence survivors, and women living in shelters. Bottomless Closet is deeply committed to dignity, inclusion, and transformative support.

Role Summary

The Program Coordinator – Client Services plays a critical role in ensuring that clients, volunteers, donors, and visitors experience a welcoming, professional, and inclusive environment. Reporting directly to the Program Director, the Coordinator supports daily operations related to client services, workshops, and events while managing administrative systems and data.

This role combines client-facing responsibilities, backend data management, and logistical coordination, making it ideal for someone who thrives in fast-paced, people-centered environments.

Key Responsibilities

Client Services Support

The Program Coordinator will be responsible for supporting smooth, respectful, and efficient client experiences by:

• Creating a welcoming and inclusive environment for all clients, volunteers, donors, and visitors
• Managing administrative and system-related tasks connected to client appointments
• Scheduling and matching clients with Career Coaches based on availability, needs, and expertise
• Supporting client appointments as needed to maintain effective appointment flow
• Managing client exit processes, including surveys, service reminders, and follow-up information
• Identifying potential client stories, quotes, or photos and sharing them with the Communications Manager to highlight community impact

This aspect of the role requires empathy, professionalism, and strong boundary awareness when working with diverse populations.

Data and Systems Management

Accurate data and reporting are central to program quality and accountability. Responsibilities include:

• Inputting and maintaining accurate client and volunteer data in the organization’s database
• Running reports as required to support program tracking and evaluation
• Building and managing workshops and client events in the database and on the website
• Processing workshop registrations, responding to participant inquiries, and troubleshooting issues
• Tracking and recording workshop attendance
• Supporting the delivery of both virtual and on-site programs

The Coordinator may also take on additional projects and responsibilities as assigned by the Program Director.

Required Qualifications

Education and Experience

• Minimum two years of administrative experience
• Associate degree (2-year degree) required
• Bachelor’s degree preferred

Skills and Competencies

• Highly organized and detail-oriented, with the ability to manage multiple priorities
• Strong written and verbal communication skills
• Comfortable working independently while meeting deadlines
• Fast learner with a proactive, solution-oriented mindset
• Strong understanding of appropriate professional boundaries
• Ability to work collaboratively with diverse staff, volunteers, and clients
• Positive attitude and flexibility in a dynamic work environment
• Strong alignment with Bottomless Closet’s mission and values

Language Requirements

• English required
• Bilingual Spanish strongly preferred (and noted as required for language proficiency)

Work Environment and Benefits

• Hybrid position: Combination of in-office and remote work, with increasing in-office presence as organizational needs require
• Work location must be in or near New York City
• Office located at 1 W 34th Street, 5th Floor, New York, NY 10001

Benefits Include

• 100% medical and dental coverage from the start of employment
• Opportunity to work in a supportive, mission-driven nonprofit environment with meaningful community impact

Why This Role Matters

The Program Coordinator – Client Services is central to ensuring that women accessing Bottomless Closet’s services feel respected, supported, and empowered at every stage of their journey. This role directly contributes to improved access to employment, confidence-building, and long-term economic stability for women across New York City.

For professionals interested in women’s empowerment, workforce development, nonprofit operations, and community-based impact, this position offers both purpose and professional growth.

How to Apply

Interested candidates must submit:

• A resume, and
• A cover letter outlining relevant experience and motivation

Applications should be submitted via email as outlined in the job posting. Only complete applications will be considered.

Email: erichards@bottomlesscloset.org

Start Date: January 21, 2026
Salary Range: $48,000 – $50,000 per year

If you are passionate about supporting women on their path to self-sufficiency and thrive in a people-centered, mission-driven environment, this opportunity at Bottomless Closet NYC may be the right next step for you.

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