Client Experience Specialist at Atticus: Remote Job | $60,000–$75,000 Salary + Bonus
Atticus is hiring a Client Experience Specialist for a full-time, fully remote position supporting people who are seeking disability benefits or compensation following accidents, misconduct, or violence. The role offers an opportunity to combine customer service, communication and problem-solving skills with meaningful social impact.
The position is designed for an experienced customer-facing professional who can communicate confidently with people from different backgrounds, including individuals experiencing difficult personal circumstances. No previous legal experience is required, making the opportunity accessible to professionals who have strong client service, sales, hospitality or support backgrounds.
The anticipated base salary is $60,000 to $75,000, with equity, benefits and an uncapped monthly bonus structure. According to the current bonus plan, top performers are earning more than $100,000 in total cash compensation.
Remote Client Experience Specialist Job
As part of the Client Experience team, the Client Experience Specialist will communicate with clients by phone to understand their circumstances, determine whether Atticus can assist them and guide them toward appropriate next steps.
The role goes beyond traditional customer service or sales. Atticus provides its service at no cost to clients, many of whom are seeking help during challenging periods of their lives.
The successful candidate will need to handle sensitive conversations with empathy while also moving conversations forward efficiently. Since the role involves assisting hundreds of people each week, strong communication, organization and decision-making skills are important.
The specialist will also learn how to use internal technology platforms and tools, including systems such as Salesforce. Employees will receive training and support while developing expertise in a complex area involving government benefits and compensation.
Key Responsibilities
The Client Experience Specialist will spend much of the working day communicating directly with clients.
Key responsibilities include understanding each client’s situation, identifying whether Atticus can help and providing guidance on the appropriate next steps.
The position requires employees to communicate with people from many different backgrounds and respond appropriately to sensitive and sometimes emotional situations.
Another important aspect of the role is learning complex information quickly. Specialists will become knowledgeable about the services offered and use internal technology platforms to manage client interactions effectively.
Performance will be measured based on the impact the employee has on clients, meaning strong results, communication and consistent service delivery are important.
Who Can Apply?
Candidates should have at least three years of professional work experience and a track record of success in roles involving frequent customer interaction.
Relevant backgrounds may include customer experience, sales, customer support, hospitality and other high-volume service positions.
The ideal candidate should genuinely care about helping people and be able to communicate effectively with individuals from different backgrounds and circumstances.
Applicants should also be able to balance empathy with efficiency. Because clients may be experiencing a crisis, the successful candidate must know how to provide supportive communication while keeping conversations focused and productive.
Strong learning ability and writing skills are also required. Candidates should be comfortable mastering complex topics and learning new technology platforms through training and guidance.
Previous experience in a metrics-driven environment is preferred. Candidates who have exceeded performance targets or consistently outperformed expectations may have an advantage.
Experience working for a high-volume, high-performing customer service, sales or support organization is also preferred.
Importantly, no prior legal knowledge or experience is required.
Salary and Benefits
Atticus anticipates a base salary range of $60,000–$75,000 for the Client Experience Specialist role.
Employees can also receive equity, benefits and an uncapped monthly bonus. Under the current bonus structure, top performers are earning more than $100,000 in total cash compensation.
Benefits include medical and dental insurance with 100% of premiums covered for employees and their families. Employees also receive 15 vacation days and approximately 20 paid holidays each year.
Additional benefits include free OneMedical membership, a $600 annual internet stipend, a $1,000 annual education and training stipend, and up to $1,200 per year in student loan repayment assistance.
The benefits package also includes a 401(k), optional HSA/FSA and opportunities to participate in company retreats and offsites.
Fully Remote Opportunity
The Client Experience Specialist position is fully remote, providing employees with flexibility while allowing them to contribute to a mission-driven organization.
Although the role is remote, Atticus places importance on building a strong company culture. The organization uses retreats, offsites and other opportunities for employees to connect in person.
Job Details
Position: Client Experience Specialist
Organization: Atticus
Employment Type: Full-time
Work Arrangement: Fully Remote
Department: Client Experience
Base Salary: $60,000–$75,000
Bonus: Uncapped monthly bonus
Top Performer Cash Compensation: Over $100,000 under the current plan
Experience: 3+ years professional experience
Legal Experience: Not required
How to Apply
Interested candidates can submit their application through Atticus’s online careers portal.
Applicants should highlight their customer-facing experience, communication skills, ability to work in high-volume environments and experience achieving measurable performance goals.
The role may be particularly suitable for professionals transitioning from customer service, sales, hospitality or support into a mission-driven organization where their communication skills can directly benefit people seeking assistance.
Apply: Client Experience Specialist Application
Final Thoughts
The Atticus Client Experience Specialist position offers a combination of remote flexibility, competitive compensation and meaningful client-focused work.
Professionals with three or more years of customer-facing experience who are empathetic, quick learners and comfortable working in high-volume environments may find this opportunity particularly attractive.
With a $60,000–$75,000 base salary, equity, an uncapped bonus structure and comprehensive benefits, the role provides an opportunity to build a career while helping people navigate difficult situations and access important support.
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